Ethiopian Air

Ethiopian: Covid-19 Ticket Change, Destinations Served, Hubs, Flight Classes, Flight Reservations Numbers

IMPORTANT NOTE: This page has all key Ethiopian Airlines Information, including rating, performance, operations, nonstop destinations, code-share agreement, and important phone numbers for flight booking, ticket change, cancellation, etc., and much more. The phone numbers displayed on this page are of our travel partner or agency, and not necessarily to be of Ethiopian. We earn a referral commission from the agency in lieu of the referral. All information is sourced either from the official sites of Ethiopian or independent sites and is written under strict editorial guidelines. However, we disclaim from offering any warranty regarding their accuracy and suitability for your purpose.

Take advantage of the all-time lowest fares of Ethiopian Airlines and save money. From one-way to round-trip to multi-city, find the best Ethiopian Airlines flight deals available with our travel partner. Dial the phone number +1 855 936 1490 now to confirm your airline flight reservation.

Ethiopian Airlines is the flag carrier of Ethiopia. It’s wholly owned by the country’s government. Its passenger fleet has Airbus A350-900XWB, Boeing B787-8, Boeing B787-9, Boeing B777-300ER, Boeing B777-200LR, Boeing B767-300ER, Boeing B737-800, Boeing B737-700NG and Q400 Bombardier.

Covid-19 Ticket Change

Passengers whose travel date falls between 01 March 2020 to 30 June 2021 and tickets issued on/before March 31,2020/to be issued (Sales) on/before May 31,2021 due to COVID-19 Pandemic are eligible to:

  1. One Free change is permitted for Ethiopian operational flights.
  2. Unlimited changes are permitted free of charge if flight has not started operation or if the flight resumption date is rescheduled By Ethiopian Airlines.
  3. You can keep your ticket for travel until December 31,2021. The airline keeps such tickets in open status for travels until December 31,2021 so that you can rebook it whenever you decide to travel).
  4. New travel dates can be any date on/before December 31, 2021.

Airline Overview

  • IATA code: ET
  • Type: Major Airline
  • Headquarters: Bole International Airport in Addis Ababa
  • Airline Alliance: Star Alliance
  • Fleet size: 128 aircrafts
  • Airline On-Time Performance: 69.7 (2 out of 5 stars)

OTP Statistics from OAG: UNE ’18 – MAY ’19

Destinations Served by Ethiopian

Ethiopian serves 116 international and 23 domestic destinations from its hub.

The airline has flights to and from Chicago, Houston, Washington DC and Newark in the USA. In Canada, it serves Toronto. The list of cities from Europe and South America includes Athens, Brussels, Dublin, Frankfurt, London, Manchester, Madrid, Marseille, Rome, Milan, Oslo, Paris, Stockholm, Vienna, Paris, Buenos Aires, and Rio De Janeiro.

The airline extends its network with codeshare agreements with around 27 airlines including Aegean Airlines, Air Canada, Air China, El Al, Kuwait Airways, Lufthansa, Turkish Airlines and United Airlines.

Airline Hubs


ParametersPrimary HubSecondary Hub
Airport NameAddis Ababa Bole International AirportLomé–Tokoin International Airport
Location6 km (3.7 mi) southeast of the city centre and 65 km (40 mi) north of Bishoftu in the Bole districtLomé, the capital of Togo

You are most likely to find nonstop flight operations from the hub airport to the US cities mentioned above. To book nonstop flights, call on the call center number for ticket booking with Ethiopian.

In case you do not find a nonstop flight, ask the flight booking professional to help you find and book a connecting flight via the shortest route. Do ask about the layover or stopover airport and time before you book your airline ticket.

Types of Flight Experience

#1. Basic Economy

ParametersShort-haul routesLong-haul routes
Seat pitch (inches)30 to 3132 to 34
Seat width (inches)1717 to 18
Seat TypeStandardStandard
Personal TV screenOverhead TV only in Boeing 737-700 and Boeing 737-800On-Demand or Setback TV
Laptop power portNoNo
Free Checked-in Baggage (Cloud Nine, Economy)2 bags,23 kg (50lb)

the sum of L+W+H per piece≤158cm

2 bags,23 kg (50lb)

the sum of L+W+H per piece≤158cm

Free Checked-in Baggage (Economy Flex/Full Flex)2 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm2 pcs,23 kg (50lb)/pcs, the sum of L+W+H per piece≤158cm
Free Carry-on Baggage1 bag up to 8kg, Measurement of all 3 dimensions should not exceed 55 cm1 bag up to 8kg, Measurement of all 3 dimensions should not exceed 55 cm
FoodMeals and drinks are included in the price of your ticket as well as non-alcoholic and alcoholic beverages.Meals and drinks are included in the price of your ticket as well as non-alcoholic and alcoholic beverages.

 The distance between two rows of seats, this is the best indicator of legroom. More is better.

The distance between the armrests of a single seat. More is better.

#2. Business Class

ParametersShort-haul flights
Seat pitch (inches)30 to 48
Seat width (inches)17 to 20
Seat TypeRecliner
Personal TV screenYes (On-Demand TV)
Laptop power portNo
Free Checked-in Baggage2 checked-in up to 32 kg

The sum of the three sides ≤273 cm

Free Carry-on Baggage2 bags up to 8kg, Measurement of all 3 dimensions should not exceed 55 cm
FoodTwo Chinese and two Western-style main meals to choose from, as well as one Chinese and one Western soup option. This will be followed by cheese, dessert, chocolates and fruit.

Note: Visit Ethiopian Official Site or Contact on Ethiopian Flight Reservation Number displayed on it to know more about the flight experience and itineraries.

Phone Numbers in USA for Managing Reservation with Ethiopian

Reservation Phone Number+1 855 936 1490
Customer Service Phone Number (Ticket Change)+1 855 936 1490
Customer Service Phone Number (Cancellation)+1 855 936 1490
Phone Number for Support in Spanish1(800)221-1212
Baggage Phone Number1-800-325-8224
Disability Assistance Number404-209-3434
Phone Number for Vacation Trip with Ethiopian1-800-800-1504

Frequently Asked Questions on Ethiopian Flight Reservations

#1. How to find Ethiopian tickets at the lowest fare?

Ethiopian flight reservations done 3 to 4 weeks in advance of your travel date can help you get a below-average fare. If your city has multiple departure airports, try getting fare from each of the airports. Flying on a mid-weekday can be beneficial as the demand decreases in the mid of the week while surges at the weekends.

#2. How do I make an Ethiopian flight booking?

For Ethiopian flight reservation, call on the flight booking phone number. Keep information and payment details handy before you call. It saves time and helps you avoid errors in haste.

#3. Do I need to reserve a seat for my infant?

Infants can fly for free. The airline considers infants as children under 2 years (24 months). You must, however, inform the airline that the infant will be traveling on your lap. Lap children can only be held by passengers who are at least 16 years of age.

#4. Do I need to provide a proof of a negative COVID-19 test?

Yes, if you are arriving in Ethiopia. Negative pre-departure test result for COVID-19 or Qualifying test result – Documentation of a negative COVID-19 test taken within the 3 calendar days preceding a flight’s departure.

#5. Can I cancel my airline ticket for free?

Within the 24-hour window of the flight ticket purchased, free cancellation is allowed, provided the travel date is 7 days or beyond from the date of purchase. For other tickets, fare rules are applicable. Call on the flight cancellation number for Ethiopian to know more.