Garuda Indonesia

Garuda Indonesia: Covid-19 Ticket Change, Destinations Served, Hubs, Flight Classes, Flight Reservations Numbers

IMPORTANT NOTE: This page has all key Garuda Indonesia Information, including rating, performance, operations, nonstop destinations, code-share agreement, and important phone numbers for flight booking, ticket change, cancellation, etc., and much more. The phone numbers displayed on this page are of our travel partner or agency, and not necessarily to be of Airlines. We earn a referral commission from the agency in lieu of the referral. All information is sourced either from the official sites of Garuda Indonesia or independent sites and is written under strict editorial guidelines. However, we disclaim from offering any warranty regarding their accuracy and suitability for your purpose.

To get Garuda Indonesia flight tickets at low fares, call the flight reservation number +1 855 936 1490, and confirm your flight reservation before tickets get sold. Don’t worry if your travel gets affected due to Covid-19, Garuda Indonesia doesn’t charge for ticket cancellation.

Garuda Indonesia is the flag carrier airline of Indonesia and a successor of KLM Interinsulair Bedrijf. It is the second-largest airline of Indonesia and a member of SkyTeam airline alliance. The airline operates scheduled flights with a fleet size of 140 aircraft to over 90 destinations across Asia, Europe, and Australia.

Airlines is the only Indonesian airline that flies to the European airspace. It has one subsidiary airline Citilink, a low-cost airline headquartered in Jakarta, Indonesia. Before you book your flight ticket with Garuda Indonesia calling on the flight reservation number 1-855-936-1490, you might be interested in knowing some Airlines facts.

Covid-19 Ticket Change

Travelers are eligible to refund their ticket with a voucher using a prescribed form. It helps them maintain the value of their tickets, extend the validity to 31 December 2021, change travel plans in the future or use it for other Airlines product transactions. For up-to-date information on ticket change, check the official website of the airline.

Airline Overview

  • Airline IATA code: GA
  • Type: Mainline
  • Airline Alliance: SkyTeam
  • Headquarters:  Tangerang, Banten
  • OTP (On-time performance): 91.6% (5/5)
  • Total flights: 196,892

Based on data from June 2018 to Sept ’19, OAG

Destinations Served by Garuda Indonesia

Airlines has headquarters at Soekarno–Hatta International Airport. The Indonesian flag carrier operates flights to 96 airport destinations that include 72 domestic and 24 international destinations in 14 countries. The airline serves 3 continents Asia, Australia and Europe with its fleet of 140 aircraft.

Check destinations and routes served with the Garuda Indonesia Official site. You can call the flight reservation number 1-855-936-1490 for bookings, cancellation, changes, refunds, credits, and up-gradation.

Garuda Indonesia’ Codeshare Agreements

Garuda Indonesia codeshares with the following airlines:

AeroflotDelta Air LinesOman Air
AeroméxicoEtihad AirwaysPhilippine Airlines
Air EuropaHong Kong AirlinesRoyal Brunei Airlines
Air FranceJapan AirlinesSaudia[109]
All Nippon AirwaysKenya AirwaysSingapore Airlines
Bangkok AirwaysKLMTransNusa
China AirlinesKorean AirTurkish Airlines
China Eastern AirlinesMalaysia AirlinesVietnam Airlines
China Southern AirlinesMyanmar Airways InternationalXiamenAir

Hub Airports for Garuda Indonesia:

Airlines has its main hub at Soekarno-Hatta International Airport in Jakarta. The airline also has hubs in Bali, Makassar, and Medan. Dial Garuda Indonesia Customer Service Number to know about the routes.

The below list has airport names along with their airport code and city name:


  1. Soekarno-Hatta International Airport (CGK) – Jakarta
  2. Ngurah Rai International Airport (DPS) – Bali
  3. Sultan Hasanuddin International Airport (UPG) – Makassar
  4. Kualanamu International Airport (KNO) – Medan

Secondary Hubs:

  1. Sultan Aji Muhammad Sulaiman Sepinggan International Airport (BPN)
  2. Juanda International Airport (SUB) – Surabaya

Types of Flight Experience

Garuda Indonesia is a full-service airline featuring economy, business and first class.

#1. Economy

  • Seat pitch: 30-34 inches
  • Seat width: 17 to 18 inches

You get 

  1. Seat-back inflight entertainment
  2. Newspapers and Magazines

You don’t get

  1. Snacks and meals
  2. Beverages
  3. Flat-bed seats
  4. USB port
  5. Personal reading light

#2. Business

  • Seat pitch: 42-74 inches
  • Seat width: 19-20 inches

You get

  1. Flat-bed seats
  2. In-seat laptop power supply
  3. Snacks and meals
  4. Beverages
  5. Personal reading lamp

You don’t get

  1. Extra privacy
  2. Touchscreen seat controller
  3. In-flight Wi-Fi
  4. Convertible bed-seat

#3. First Class

  • Seat pitch: 82 inches
  • Seat width: 22 inches

You get

  1. Seats that converts into a bed
  2. Extra privacy
  3. Suite with sliding doors
  4. Touchscreen seat controller
  5. In-flight Wi-Fi

GarudaMiles, the frequent flyer program of Airlines-KLM, allows members to earn miles on domestic and international flights.


  • Visit Garuda Indonesia Official Site or Contact Garuda Indonesia Flight Reservation Number.
  • Seat Pitch is the distance between two rows of seats, this is the best indicator of legroom. More is better.
  • Seat Width is the distance between the armrests of a single seat. More is better.
  • Carry-on bag size limit is 56x36x23 cm, however the sum of the three dimensions.
  • The size shall not exceed 41x34x17 cm, however the sum of the three dimensions shall not exceed 92 cm.
  • Checked baggage’s weight shall not exceed 32 kg/70lbs.

 Phone Numbers in the USA for Managing Reservation with Garuda Indonesia:

ServicePhone Number
Reservation Phone Number1-855-936-1490
Contact Center service number


Contact Center service number



 Frequently Asked Questions on Garuda Indonesia Flight Reservations:

#1. How to find Garuda Indonesia tickets at the lowest fare?

Book your flight ticket in advance at least a week or two before the scheduled departure. Look for the promotional offers provided by the airline. Call the Garuda Indonesia Reservation Number to check fare and availability.

#2. How do I make a Garuda Indonesia reservation?

Airlines has multiple ways to book tickets such as online booking through the official website of the airline, by calling the customer service number, on mobile application.

#3. How much does Garuda Indonesia charge for bags? 

Garuda Indonesia allows you to take free carry-on items with a carry-on bag. For domestic flights, the charges vary from 20-30 euros. For international flights, the charges for bags are around 50-100 euros.

#4. Is it safe to fly during this time of COVID-19?

Airlines has ensured a combination of protective measures from COVID-19. Cleaning, face-covering requirements and air filtration make flying safer than other routine activities, according to recent research from Harvard University and other institutions.

#5. What is Garuda Indonesia web check-in policy?

Garuda Indonesia Internet Check-in is an alternative check-in available for domestic and international flights. Check-in period for domestic routes is 48-2 hour prior to departure and 48-4 hours prior to departure for international routes.

#6. How many bags can I carry on the flight for free?

Airlines allows you to take free carry-on items like laptop bag, overcoat, and blanket among others. Carry-on bag size limit is 56x36x23 cm, however the sum of the three dimensions shall not exceed 115 cm or weight of 7 kg. For Economy class, the size shall not exceed 41x34x17 cm, however the sum of the three dimensions shall not exceed 92 cm or weight of 7 kg.

#7. What check-in options are available for Garuda Indonesia bookings?

Airlines offers City check-in, phone check-in, web check-in, mobile check-in, kiosk check-in, and Airport check-in options. To know more details about the check-in services contact Garuda Indonesia customer service number.

#8. Do I need to provide proof of a negative COVID-19 test?

It depends upon your travel destination. If there is an entry with some restrictions, you need to bring it. In the past 14 days, neither you nor anyone in your household has tested positive for COVID-19, have had close contact with someone who exhibited symptoms or tested positive for COVID-19. Contact the Airlines Customer Service Phone Number to know more.

#9. How can I obtain a refund?

Unless specified in the fare conditions, an International/Domestic ticket can be refunded directly at any Airlines sales office or travel agent’s office, which originally collected ticket payment.

#10. What is GarudaMiles?

GarudaMiles is the frequent flyer program of Airlines-KLM that allows members to earn miles on domestic and international flights.

#11. How do I speak to a Garuda Indonesia representative?

Check the official Garuda Indonesia website to find the customer service number to speak to a Airlines representative.

#12. What if my travel gets impacted by COVID-19 restrictions?

Garuda Indonesia has altered its change fee policy due to the ongoing pandemic. Airlines domestic tickets are currently fully flexible or refundable at no extra fee, for bookings made before and until 31 May 2020 and date of travel from 24 January 2020 to 30 June 2020. For international flights, bookings made before and until 23 April 2020 and date of travel from 24 January 2020 to 31 July 2020.