Have you ever faced any browser problems while using QuickBooks Online? If so, you have to follow this blog to learn the techniques to fix QuickBooks Online Unsupported Browser Error?
Nowadays, a number of QuickBooks Online users have started facing an error while logging into their QBO account using Internet Explorer 11 and Safari version 10.1 respectively on Windows and Mac operating systems. In Jan 2016, when Microsoft ended its ties with Internet Explorer 10, Intuit also had to withdraw its support for IE 10 and its previous versions. The step was taken to protect QuickBooks Online user’s information from potential online threats as IE 10 will not receive any security update from Microsoft after it ended their connection.
If you are also getting an error message while opening QuickBooks Online that says, you need to troubleshoot your QuickBooks Online.
Why QuickBooks Online has Stopped Working with your Browser?
Apart from having an unsupportive browser, several other reasons might cause QuickBooks online to cause few errors while accessing it on your browsers like expired security certificates, incorrect internet settings, cache, and temporary files and others. If you are looking to delete such mis-configurations from the browser, you need to follow multiple troubleshooting steps as stated below.
If you are getting an error message “Error: It looks like you’ve got an old version of Internet Explorer” it indicates that the browser that you are using an unsupported browser and you need to update the browser as per the QuickBooks Online requirements for a quick solution. If you are already using the latest version of your browser and still facing such errors, then you need to follow the troubleshooting steps mentioned below.
Steps to Fix Unsupported Browser Error in QuickBooks Online
1: Reset QuickBooks Online Application Data
Click the File tab from the QuickBooks Online Windows app.
Click on Clear Cache / Refresh.
Now click Reset App Data from under the Help tab.
Restart the QBO app and check if the problem is resolved.
2: Clear Temporary Internet Files and Cache Data from the Browser
You need to follow Step 2 to clean the Browser’s Cache files from the mentioned steps to fix QuickBooks error 9999 and avail detailed instructions on removing cache data from a different types of browser. You should check and restart your browser after removing the temporary data and cache files.
You need to follow all the troubleshooting steps mentioned above in the given order to fix QuickBooks Online unsupported browser error and also do not forget to upgrade your browser. If you are still facing any issues or problems with the same unsupported browser error, you need to dial QuickBooks Online Customer Support number +1-888-432-7605 and resolve the issue as soon as possible.
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